Last updated: [06/03/26]

At Hew Diamonds, we aim to deliver your jewellery safely and on time.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Custom jewellery may take 7–15 business days for manufacturing.

Shipping Time

Estimated delivery times:

  • India: 3–7 business days
  • International: 7–15 business days

Delivery times may vary depending on location and courier service.

Shipping Charges

  • Free shipping on selected orders
  • Shipping charges (if applicable) will be shown during checkout

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.

Delivery Requirements

For security purposes:

  • A valid ID may be required at delivery
  • The recipient must sign upon receiving the package

Delayed Delivery

Delivery delays may occur due to:

  • Weather conditions
  • Customs clearance
  • Courier service issues

We are not responsible for delays caused by third-party courier services.

Lost Packages

If a package is lost during transit, please contact us immediately so we can investigate with the shipping carrier.